Privacy Policy

Coastline Plumbing Inc ("we," "us," or "our") operates the website at coastlineplumbinginc.com and related communications. We are committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

1. Information We Collect

Information You Provide Directly

When you contact us, request a service quote, or submit a form on our website, we may collect:

• First and last name
• Phone number
• Email address
• Service address or general location
• Description of your plumbing issue or service request
• Whether your request is an emergency

Information Collected Automatically

When you visit our website, we may automatically receive basic technical information including:

• IP address and general geographic location (city/region level)
• Browser type and version
• Pages visited and time spent on our site
• Referring website or search query
• Device type (desktop, mobile, tablet)

Information from Third-Party Platforms

If you contact us through Google, Yelp, Angi, or social media platforms, we may receive the information you share through those platforms, subject to their respective privacy policies.

2. How We Use Your Information

We use the information we collect to:

• Respond to your service inquiries and schedule appointments
• Provide plumbing services and follow up on completed work
• Send appointment confirmations, reminders, and follow-up communications
• Send service-related text messages or calls if you have opted in
• Improve our website and service offerings
• Comply with legal obligations
• Prevent fraud and protect the security of our business and customers

3. Text Messaging (SMS) Communications

By providing your phone number and opting in to SMS communications, you consent to receive text messages from Coastline Plumbing Inc related to your service requests, appointment scheduling, and follow-ups. Message and data rates may apply. Message frequency varies based on your service activity.

To opt out of SMS messages at any time, reply STOP to any text message from us. To request help, reply HELP. Opting out will not affect your ability to receive services from us.

We do not sell or share your phone number with third parties for marketing purposes. Your information is used solely to facilitate the services you have requested.

4. Sharing of Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• Service providers: We use third-party tools such as GoHighLevel (CRM), Google (analytics, maps, reviews), and similar platforms to manage our business. These providers are bound by their own privacy policies and are not permitted to use your information for their own purposes.
• Legal requirements: We may disclose information if required by law, court order, or to protect the rights, safety, or property of our business or others.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, with notice provided to you.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve site functionality and analyze traffic. Cookies are small data files stored on your browser. You can control cookies through your browser settings; however, disabling cookies may affect certain site features.

We may use Google Analytics to understand how visitors interact with our website. Google Analytics collects anonymized usage data. For more information, see Google's Privacy Policy at policies.google.com/privacy.

6. Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, and resolve disputes. Customer contact and service records are typically retained for a period of 3–7 years in accordance with standard business practices and California law.

7. California Privacy Rights (CCPA)

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA), including the right to:

• Know what personal information we collect about you
• Request deletion of your personal information
• Opt out of the sale of your personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights

To exercise these rights, contact us at CoastlinePlumbingInc@gmail.com or call (805) 331-4636. We will respond to verifiable requests within 45 days.

8. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

10. Links to Third-Party Sites

Our website may contain links to third-party websites (Google, Yelp, Angi, social media). We are not responsible for the privacy practices of those sites and encourage you to review their respective privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Coastline Plumbing Inc
321 S Brent St, Ventura, CA 93003
Phone: (805) 331-4636
Email: CoastlinePlumbingInc@gmail.com